TERMS AND CONDITIONS – Groups or Individuals (below you will find our T&C`s for all vouchers)
1. When you book we send a invoice for 50% deposit to secure your place.
2. The balance of 50% is due at least 10 days before the activity. If your booking is made less than 10 days a full amount must be paid for the activity.
a. Over 3 months – full fee returned less 10% admin fee
b. 10 days-1 months – deposit is forfeit
c. Under 10 days – full fee is due
d. Final numbers may not change 10 days Prior to the booking date – we will charge full for any amount changes 10days or less.
4. We do not refund deposit monies to outstanding fees if your number drops before 10 days of the activity or if you decided to cancel the booking 10 days prior – we unfortunately do not refund.
5. Every participant undertakes the activity at own risk and is required to sign the Indemnity and Waiver. Parents or Guardians must sign for those under 18.
6. We are not liable for any extras incurred by you or your party.
7. Bad weather conditions – we will as far as possible try and assist unless it becomes a safety concern due to weather. We will rebook the date or issue you with a voucher to be used with our company again valid for 1 year depending on availability – we do not refund.
8. We must be informed of any medical problem, disability, dietary requirement or any other problem that could affect the activity.
9. Timing is everything as we take multiple bookings per day unless you have booked the day exclusively – if you arrive late please understand your actions put us and your group activities under pressure and we will try and give you the full experience if possible. We however reserve the rights to shorten your excursion if need be due to late arrival.
10. Alcohol or the use of illegal substance are not allowed on or prior to our activities and we reserve the right to cancel a booking without a refund. We do allow the consumption of alcohol on site but in moderation and after the activities booked.
Vouchers – Terms & Conditions
These rules are applicable to any and all vouchers or discounted applications and or coupons:
Discounted Vouchers are only applicable to our Caledon site and may not be redeemed elsewhere!!